HOW DOES RETURN WORK?
We are confident that you will be happy with when you get your purchase handy. If for any reasons you found mistakes caused by us within 30 days after you received the package, simply send us an email to [email protected] and claim for a return request.
In the email please include your order number found on your packing slip or in the order confirmation email received when the order was placed. All returned products must be unworn and unwashed (no exceptions).
No restocking fee but return shipping charges must be paid by customer.
Notice: Please choose your size carefully before you order, we don’t accept to exchange the size, or exchange product unless otherwise we send the wrong size or wrong products. Because every product we ship is Printed on demand. Each product is unique and has special value to the person who ordered it, and cannot be sold to another person.
RETURN LOCATION AND CONTACT INFORMATION
Return Address: 1469 Haight St, San Francisco, CA 94117, United States
Email: [email protected]
(This is our store address where you can return goods to us; however we just accept return after you have raised the return request with us via email noticing and have done all of the steps required for return process. Thus, please read carefully our instructions below).
RESTRICTIONS APPLY TO RETURN ON metasevers.COM
- The first, we only accept returns if it is our mistake and you must have proof of our mistake (please send to us photo of product which you receive if you can)
- We only accept returns within 30 days from the date you received our items, any item was overdue will not be issued for a refund or exchange.
- We only allow return on items that are unused and have not been worn or washed.
- We don’t accept to exchange the size or exchange product unless otherwise we send the wrong size or wrong product which you ordered. Because every product we ship is Printed on demand. Each product is unique and has special value to the person who ordered it, and cannot be sold to another person.
- After reading carefully all of our return restrictions, now you are sure your item(s) is able to return, please follow these steps:
- Send us an email noticing your return request and your merchandise conditions including images and the reason why you want to return.
- Then we will review your request with your proof which you sent. If mistakes caused by us we will accept your return request and go to next step.
- Well packed your item(s) then go to the nearest USPS to send it back to us and make sure to fill in the correct address to return your products 111 NE 6th Ave #304, Portland, OR 97232, USA. (Return shipping fee will be paid by customer)
- Please wait for our confirmation when we received your package, we’ll issue for a refund or exchange right after we receive and inspect your order.
Combining your shipping time, inspection time, and your bank’s credit processing time it could take 3-8 business days to have your refund issued and for your account to be accredited.
Please contact us [email protected] anytime you need help or need to be well informed about other instructions that you may not understand.
THANK YOU FOR READING THIS RETURN POLICY AND HAVE A GREAT TIME SHOPPING WITH US !
Office Address: 1469 Haight St, San Francisco, CA 94117, United States
Email: [email protected]
Phone: +1631-216-8533 (SMS Only)
Support Time: Monday – Friday
8h30 – 17h30 PST